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Discussion Starter · #1 ·
I did a Google search and found two threads on this forum that had the exact same problem. I just joined and I'll post here to keep people aware.

This gun has given me problems since day 1 - the tube selector would shift under recoil (even with loctite on the selector's associated screw), and prevent feeding. I went with an aftermarket selector switch and it seems to be holding its place properly.

This gun has been expensive and frustrating. Keltec needs to get things right for their customers. They should ship higher-quality replacement parts to everyone who requests it, for free. The build quality overall feels quite cheap, after experiencing using it for a couple hundred rounds.

I contacted them yesterday about the stock chipping problem - maybe I'll hear back from them this week.

Here are a bunch of pictures of my chipped/cracked stock for reference:
 

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I don't pay really close attention to the ksg forum but I have not seen that before. I would call them and see if they want you to send it in for service or if they just ship one to you. I'm not sure how they'll handle that but they will make it right.
 

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I contacted them yesterday about the stock chipping problem - maybe I'll hear back from them this week.

Here are a bunch of pictures of my chipped/cracked stock for reference:

Look familiar?
It's been well documented in these threads:
http://www.thektog.org/forum/search.php?searchid=2011533
There was a batch of KSG's with rough chambers (too much parkerize) and the operator forcing the forearm to extract a stuck shell causes the slide rails to bend and break the plastic.
You'll have to send it back to KT because they have to do more than just replace the broken plastic part to fix the gun.
Keep us posted on the progress.
EDIT: And welcome to KTOG!
 

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That link doesn't work for me.
 

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I agree with Blake, there is something going on that shouldn't. This is the same area on my KSG with just over 1K rounds.
Airsoft gun Trigger Gun accessory Airsoft


It looks like the issue is confined to the removable handle assembly. Hopefully you may just have you send that piece or they may require the entire gun be sent to give it a full once over.

In any case, please keep us updated on your progress with KT. And welcome to the KTOG community, more great peeps here.

I can speak through my own personal experience that having dealt with Sean T. a KT CSR. He is good people and will find and correct your issue.
 

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Discussion Starter · #7 ·
Kel Tec Response - 6/22/2016

They haven't e-mailed me back yet. I just called them instead.

I described the issue, and they said they will not ship out replacement parts. They said I have to send the whole gun in. They'll pay up to $35 in shipping charges - you must provide the receipt with the shipped gun, as well as a receipt (or other proof) that shows you're the original owner, along with a description of the problem.

I was told that the expected turnaround time is 4 - 5 weeks. This is pretty frustrating. I'll end up shipping it tomorrow or Friday.
 

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They haven't e-mailed me back yet. I just called them instead.



I described the issue, and they said they will not ship out replacement parts. They said I have to send the whole gun in. They'll pay up to $35 in shipping charges - you must provide the receipt with the shipped gun, as well as a receipt (or other proof) that shows you're the original owner, along with a description of the problem.



I was told that the expected turnaround time is 4 - 5 weeks. This is pretty frustrating. I'll end up shipping it tomorrow or Friday.

The upside is, they usually upgrade all the parts that have been having issues or have been reengineered. Maybe they will throw in the extended padded stock, I've heard a few have got them after warranty issues. If you send it in two separate parts, I've heard you can send it as "gun parts" and avoid paying FFL fees.
 

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The upside is, they usually upgrade all the parts that have been having issues or have been reengineered. Maybe they will throw in the extended padded stock, I've heard a few have got them after warranty issues. If you send it in two separate parts, I've heard you can send it as "gun parts" and avoid paying FFL fees.
You do not have to ship through an FFL if it's being sent back for repair and it will be shipped back to you directly as well. If you heard this from an FFL they are taking advantage of you and you should find a new one.
 

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You do not have to ship through an FFL if it's being sent back for repair and it will be shipped back to you directly as well. If you heard this from an FFL they are taking advantage of you and you should find a new one.
Actually... if the FFL is honest, wants your business, and does a fair amount of business themselves with UPS, they'll get a better rate than you can at any shipping place, or even UPS store, or UPS counter. BTW, the "counter" is the best rate any of the public can receive.

At my employers, we are three tiers under the counter rate, in what's called by UPS, their "hundredweight" service, which is a considerable discount (about 40 percent as I recall).

This much I know - I can ship a Gibson Les Paul (about $2500) for $18.50 across the country, when I use my employers account and ship from our place. That is dirt cheap.
 

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I had this happen to my KSG. The chamber was rough as hell and my shells would expand after being fired and get royally stuck. You have to slam the action against a table lip to get them to eject and in doing so you can snap the plastic off the feed ramp.

I had to polish the chamber nice and smooth and replace the piece that ramp is attached too with the corresponding part off their website. It wasn't a perfect fit I had to kind of do some fiddling but now it's fine.

One of my many negative experiences with the KSG but assuming the chamber/loading ramp are your ONLY two problems they're relatively easy fixes to do yourself if you cannot be bothered to ship it back to Florida like me.

You either have a nightmare gun or a flawless sewing machine when you buy Kel-Tec firearms. It's worse than gambling, I've never lost $1,000 on a bet before.
 

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I had the same thing happen, in the same spot.

Same thing happened to me. They said I had to send it in. I sent it in and it was back within a week after they received it. Repair ticket said "replaced internal parts, serviced chamber". I suspect they replaced the bolt carrier. There was also the orange warning sticker attached to the repair ticket, which states do not use steel or aluminum base, low brass shells. Unfortunately, I believe I have an expensive novelty item here. I do not trust this shotgun for defensive or tactical use (it's intended functions). It may be fine now, but I will not take the chance.
 

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Kel-tec service techs have given that same advice, (use only good quality brass-cased rounds - no steel or aluminum) even on their handguns, for years.
 

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Good Grief......KSG owner for two years, got lucky I feel and never had a problem. It's just so hit and miss with a quality Shotgun....same issues as the so called Gen 1 had, Gen 2 and whatever Generation is out now. I hate after a long spell of not posting the same QA issues are popping up. The problem is.....They are OK with a "Just OK" product and it's clear nothing has been done to eliminate this problem plagued weapon......I do like mine....glad I got a keeper. Sorry you are having a problem. I'm sure they will work it out for ya , like they have for many in the past.
 

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Kel-tec service techs have given that same advice, (use only good quality brass-cased rounds - no steel or aluminum) even on their handguns, for years.
I agree......buttttttttt....I sort-of disagree....I think a good quality shotgun/rifle/pistol should spit out everything you feed it as long as its the proper caliber/load.......my KSG spits out low brass as well as high....never an issue, but a lot do have an issue with low brass......if mine hasn't a problem, why do others have them.....QA is my answer....everyone should or should not.....some tolerance issues maybe from weapon to weapon being spit out....just my 2 cents...;)
 

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Kel-tec service techs have given that same advice, (use only good quality brass-cased rounds - no steel or aluminum) even on their handguns, for years.
Don't believe me. Take a magnet to your "brass-cased rounds" and you'll find they're plated steel.

AFAIK, there are no brass shotshells manufactured any more, at least for 50 years or so.

The emphasis on Keltec's (corrected the name) warning is not the steel or aluminum, but the "low". IOW, standard rounds, of high metallic base are (or should be) ok.
 
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