I’ve been wondering if KT actively participates on this site. I seem to recall in a post that they do but I haven’t seen anything definitive to suggest this is actually the case. Can anybody clarify this for me? I think many of us would like to see the RDB problems sorted out. I hear “less than 1%” or other comments downplaying problems but I’m not sure where this data is coming from and the overall accuracy of these statements. It seems like it would be a good use of support resources to participate on this site and provide insight to the community as a whole on the problems people have experienced and reported. I used to run a software company and we would utilize sites like this to funnel feedback to relevant departments on our products. We would use data to identify problems in design in our engineering efforts to produce better products. We would also educate end-users on features and problem solutions. I know the business models are different but it strikes me as being relevant in this capacity.