[krizma123]

Just pulled my P32 out of the safe and the hammer spring had broken. Emailed Kel tec they said that I had to BUY a new spring if I want one. I thought this part was under warranty. the shipping is more than twice the $4.00 spring. Finally after 4 emails back and forth Ericka said I will mail you one this time. Is this how the customer service is now?

 

[C-Ration]

Never had a hammer spring break on me before. It seems like it would be a rare occurrence. I have heard from other folks that you get far better results by skipping the email and calling them directly. I heard that they made some changes to their warranty policy for first and second owners. You may want to have a look at it.

 

[Steve912]

I had a P3AT spring break. Sent broken spring and copy of original purchase docs, K-T sent
a new spring.

 

[jpshaw]

and copy of original purchase docs

That's where I mess up. I fail to keep those things.

 

[Steve912]

That's where I mess up. I fail to keep those things.

I'd say that puts K-T customer service in a more favorable light, than you initial post suggests.

I was able to get a copy of the 4473 from the gunshop--about ten years after the purchase.

OOOPS: Assumed jpshaw was OP. :drool:

If Krishna wrangled a free part replacement without original purchaser status, he should recognize K-T went *beyond* the conditions of their stated warranty and actually upheld their rep for exceptional customer service.

 

[jpshaw]

I was able to get a copy of the 4473 from the gunshop--about ten years after the purchase.

OOOPS: Assumed jpshaw was OP.

No, I'm not the OP but I'm glad you responded. Didn't know I could get a copy of the 4473 from the shop and thought you had to send in some sort of warrantee card at the time of purchase.

 

[Steve912]

Well, there ya go...you now stand
correctiated! :rayof:

 

[jpshaw]

Well, there ya go...you now stand
correctiated! :rayof:

I've been correctiated before. Gee, Spell Ck was all over that word.