I gotta say, I am very pleased by their warranty and Customer Service. Some of you may have read that I bought my P3AT off of a coworker at work, he had it about a year and put less than 100rds through it. Well, when I got it, I stripped it and cleaned it...didn't notice anything unusual. Well, I dropped it off to a guy to get the "makeover" done and he let me know this morning that the ejector block was missing. He has some expeirence with these and noticed it right off the bat. Me being a total newb to KT's well I didn't. So I told him I'd look around my work bench where I had taken her apart to see if I could find the part. In the meantime, he called Kel-Tec, told them whats up and they are shipping the missing part out free of charge....he said they were super friendly and very eager to help. I gotta say, that is a nice warranty right there.