[drg-racr]

I am so unbelievably dissapointed right now that I can hardly believe it.  I sent my P3AT back(6 days after I bought it new) over 8 weeks ago because of a cracked mag and light strikes due to a messed up sear/hammer problem...some of you may remember the video below.  I explained the problem in the letter to them and how it light strikes when pulling the trigger slower as if you are shooting targets with it and I told them the hammer stops before it hits the firing pin.  I got it back today 8 weeks and one day from the day they recieved it from me and all they did was replaced the mag...they checked that they polished the feed ramp(they didn't, I did) and that they replaced internal parts and test fired.  They did not replace any trigger, sear or hammer parts....same exact problem.  I cant wait 8 more weeks.  I was so excited when it came in today...what a letdown.  Will they treat me right and try to get this squared away quickly or will it be 2010 before I can shoot my P3AT again?  The bottom video is one I made today for Keltec to see.    

 

[AirbornePayne]

They did not fix it!!! Me neither!!

Sorry for you frustration.  

Received mine today also.  Guess what!  NOTHING done to mine either.  >

Mine was test fired and sent back with a highlighted paper saying everything was "normal."  I disagree.

PM sent to see if it was the same technician.


I'm bout to start a thread so the guys here can tell me I'm crazy too, again.  :-?

 

[TNHitter]

Re: They did not fix it!!! Me neither!!

Sorry for you frustration.  

Received mine today also.  Guess what!  NOTHING done to mine either.  >

What were you sending it in for?

I hope this isn't the beginning of some kind of cost savings effort....

 

[AirbornePayne]

Re: I got my P3AT back today....they did not fix i

@ TNHitter

Not nearly as serious a problem as drg-racr's sear or hammer.  I have a rough and odd hole in my slide.  It is functional, but worrisome...

The worst part or racr's experience is that he went to the trouble of a video and a descriptive letter, which was evidently ignored.

 

[springerchop]

Re: I got my P3AT back today....they did not fix i

I have a feeling no one saw the video when they were "repairing" it b/c the problem is so obvious. You have to send it back again.

Gotta be someone else higher up you can talk to and explain the situation- maybe ask to send it back to their attention. It ain't gonna work like that. Sucks.

 

[billjohnso20]

Re: I got my P3AT back today....they did not fix i

What a bummer. Call KT and talk to the repair supervisor or Vice President over that area as springerchop said; send it back in their care. KT has great CS and have done right by me on my only repair. Unfortunately, this does happen from time to time with gun makers and other manufacturers. I've heard horror stories about Ruger, Springfield, Kimber, Para, and Taurus. I've also heard how good they were too. Best of luck.

 

[JFB]

Re: I got my P3AT back today....they did not fix i

...I have a rough and odd hole in my slide....

 If that is the hole, normally cresent shape, where the hole bored for the extractor breaks through the bottom of the slide, then that is normal.  However if it left any proud materail, it should be removed or it may cause a sratch on the frame rails.

here is a post asking about and posting pics
http://www.ktog.org/cgi-bin/yabb2/YaBB.pl?num=1234070019

drg-racr..the new Marketing Manager, Derek, has recently posted here. I would ask to speak to him

 

[pocketgun]

Re: I got my P3AT back today....they did not fix i

Why not just ask them to send you a new set of internal frame parts: (trigger, trigger axis, hammer, hammer axis, trigger bar, and most importantly, a new hammer block and hammer block pin and spring? Then replace them yourself and have it good to go by the end of next week!

 

[drg-racr]

Re: I got my P3AT back today....they did not fix i

Pocketgun.....I tried that before I sent it in 2 months ago. I told them I just got it and I didn't want to send if off for weeks and weeks and that am able to work on it if they could send the parts. They would not. I realize they dont know me and have no idea if I'm capable but I am and could have had it taken care of in a week once I got parts.

 

[drg-racr]

Re: I got my P3AT back today....they did not fix i

I called Keltec this morning. They are having UPS pick it up in the next day or two. I also emailed the video to them. They said they would repair it and get it back to me quickly. Time to box it up...

 

[frankmako]

Re: I got my P3AT back today....they did not fix i

most of the time kel tec get the gun fixed right the first time. sometimes it looks like they don't. but be sure they will get it right.

 

[pocketgun]

Re: I got my P3AT back today....they did not fix i

Pocketgun.....I tried that before I sent it in 2 months ago.  I told them I just got it and I didn't want to send if off for weeks and weeks and that am able to work on it if they could send the parts.  They would not.  I realize they dont know me and have no idea if I'm capable but I am and could have had it taken care of in a week once I got parts.    

I don't think I have ever heard of them refusing to send parts. Well, I guess they don't mind paying two way shipping and doing the work themselves. Lets hope someone is paying better attention this time around.

 

[KuduKing]

Re: I got my P3AT back today....they did not fix i

I don't think I have ever heard of them refusing to send parts...

Oh yeah. Last year I had a couple of PF9 mags that refused to lock open the slide, manually or on the last shot. I called and asked for two new followers - simple cheap parts. I was told they could not do that and I would have to send the magazines to them, which I did. The mags came back replaced, and worked for awhile, then stopped locking open again. I've given up on the last-shot lock-back feature on the PF9, but that is another story...

 

[JFB]

Re: I got my P3AT back today....they did not fix i

are followers an available part? or any piece parts for a magazine?

 

[PshootR]

Re: I got my P3AT back today....they did not fix i

I think they have magazine springs as a separate part. They will not normally supply owners with new followers or other internal magazine parts tough. If you know them and are a walk-in customer YMMV on that account however.

 

[TxCajun]

Re: I got my P3AT back today....they did not fix i

are followers an available part? or any piece parts for a magazine?

They have sent new followers to the PF9 crowd as those mags (apparently not made by mecgar) have softer followers that have worn quickly compared to mecgar's goods. It could be that has been fixed, I don't know. They have made new followers with a differnt depth shelf for the slide lock tab. I shot about 130 rounds today in a new PF9 and noticed no wear on the followers.... yet, but now I am off topic.

 

[drg-racr]

UPDATE

Keltec overnighted my pistol back to them and one day later overnighted me a brand new one. Very pleased about that.

 

[billjohnso20]

Re: I got my P3AT back today....they did not fix i

[quote author=pocketgun link=1255571691/0#11 date=1255751390]
I don't think I have ever heard of them refusing to send parts...

Oh yeah.  Last year I had a couple of PF9 mags that refused to lock open the slide, manually or on the last shot.  I called and asked for two new followers - simple cheap parts.  I was told they could not do that and I would have to send the magazines to them, which I did.  The mags came back replaced, and worked for awhile, then stopped locking open again.  I've given up on the last-shot lock-back feature on the PF9, but that is another story...
[/quote]

Take a look here for the fix you need.

http://www.ktog.org/cgi-bin/yabb2/YaBB.pl?num=1249738565

I personally was sent two mag followers this year. I just called explained the why of why I needed them and they sent them to me. Maybe they're not doing that anymore?

 

[haugrdr]

Re: I got my P3AT back today....they did not fix i

[quote author=KuduKing link=1255571691/0#12 date=1255751961][quote author=pocketgun link=1255571691/0#11 date=1255751390]
I don't think I have ever heard of them refusing to send parts...

Oh yeah.  Last year I had a couple of PF9 mags that refused to lock open the slide, manually or on the last shot.  I called and asked for two new followers - simple cheap parts.  I was told they could not do that and I would have to send the magazines to them, which I did.  The mags came back replaced, and worked for awhile, then stopped locking open again.  I've given up on the last-shot lock-back feature on the PF9, but that is another story...
[/quote]

Take a look here for the fix you need.

http://www.ktog.org/cgi-bin/yabb2/YaBB.pl?num=1249738565

I personally was sent two mag followers this year. I just called explained the why of why I needed them and they sent them to me. Maybe they're not doing that anymore?[/quote]

If I remember correctly, you have to ask for Service...not Parts. They'll hook you up with the new followers.

Rick