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Discussion Starter · #1 ·
I have to tell you that I was pissed at the range this past weekend, when my P3AT kept light striking the round. I visited Kel-Tec today for warranty work and within an hour the tech returned with a replaced grip, polished ramp, replaced trigger assembly, hammer, extractor & firing pin assembly and trigger bar. He test fired and told me the gun was again operational. Thank you folks of Kel-Tec, everyone I met there today was helpful and friendly.
 

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Wow !!! Impressive service.
Did they ask you for proof of purchase or any other document ?
 

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ODA_CDR said:
I have to tell you that I was pissed at the range this past weekend, when my P3AT kept light striking the round. I visited Kel-Tec today for warranty work and within an hour the tech returned with a replaced grip, polished ramp, replaced trigger assembly, hammer, extractor & firing pin assembly and trigger bar. He test fired and told me the gun was again operational. Thank you folks of Kel-Tec, everyone I met there today was helpful and friendly.
Hello,

Welcome to the KTOG BB. It's nice to hear about your visit to KTOG and the way it was handled, I don't care what people say I still think Kel-Tec has great customer sevice.

Best Wishes :)
 

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Discussion Starter · #5 ·
I walked in at lunch time 12:25, which ends at 12:30. The tech answered the door and I explained that I was sorry to be early and maybe I could just fill out some paperwork in the time being. She took my gun and mag and asked what the issue was. I showed her the fired rounds and explained my issue. She said she'd have someone look at it ASAP and went into the back. A few minutes later she returned for the info form and said the gun was being worked on. That was it. No proof of anything. Although I was prepared to show all, nothing was asked for other than the gun and mag. I had it back within a half hour. Three others came in while I was there and they were all treated the same. I love Kel-Tec, they have excellent people and bosses who know how to treat customers.
 

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Nice that you live right there. I wonder what the ratio is of mail-ins vs walk-ins? I'm sure the mail-ins are much higher. They are probably handled differently than a live customer walking in the door.
 

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I have been to KT a couple of time, since I live close by..
I had my PF9 slide replaced due to a crack, and had the frame updated also....
The nice lady said it might take a couple of hours, they were busy....
So, I told her I was going to the beach and would pick it up on the way home.....
The gun was ready, upon my arrival, and all I can say is GREAT JOB KT!!!!!
 

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Discussion Starter · #9 ·
Went to the range today and fired about 50 rounds from three different brands. FLAWLESS. The Kel-Tec tech even got the Crimson Trace Laser pretty close to where it was too. Good on you KT. Thanks
 

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What a great company. If only some of the other company's would follow suit.
 
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