For the last year or so I have owned a black Phoenix HP22A pistol. *The pistol came in a range kit that included a cleaning rod, longer barrel, 2 mags etc. *The gun was actually originally bought by my room mate who sold it to me cheap because of how often he was late on his rent. *I'm not even sure the gun was new when he bought it, I actually believe it was used because it had a lot of chips in the finish when he first picked it up. *
Here's the gun
I put about 1200 rounds through this pistol and did my customary modifications of removing the silly "safety to remove the magazine" and "mag inserted to set on safety" crap that I had done to my other HP22. *One day while firing it the magazine release button popped off and the spring flew into oblivion. *I had the thing sitting in a drawer for ages and pirated some parts from it, including the recoil spring for my other HP22.
I called Phoenix several times about getting some parts for repair, but I never ONCE got through to them. *Finally I decided to take a gamble and just sent the gun to their repair center and see what would happen. *I packed it up and included only a return address. *I couldn't lock the case (even though the manual says to or you will be charged $12 for a new lock) so I wasn't sure what would happen there. *The pistol arrived safely on 4/13. *On 4/21 I missed a Fed Ex shipment and was certain they had simply returned the pistol without repair. *Today I caught the fex ex guy, got my package only to find a locked case inside. *I checked the paperwork and found that they had replaced not only the pistol, but the entire range kit! *I'm now waiting for the new keys to the lock to show up as they were shipped separate from the pistol itself. *
I couldn't be happier with Phoenix, the turn around was insanely fast and to get the entire gun replaced along with the range kit is crazy. *I didn't even have the cleaning rod, screwdriver, heck all I sent in with it was the extra barrel and the magazines along with a broken case. *